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Support Issue Regarding SL Postcard Problems

Date Posted: February 19, 2010
Author: Snapzilla Blog
Syndicated from: Snapzilla Blog
Filed Under: MV-SL-Technical

Marianne McCann has created a JIRA support issue regarding problems sending postcards from SL. If you are experiencing issues,please vote for it and add information to it if you can. The JIRA is at: https://jira.secondlife.com/browse/SVC-5387

https://jira.secondlife.com/secure/attachment/35129/Error+message.jpg

[POSTED] Log-in, TP, and In-world Transfers

Date Posted: February 19, 2010
Author: Status Desk
Syndicated from: Second Life Grid Status Reports
Filed Under: MV-SL-Technical

[POSTED 19FEB2010 12:55 PM PST] Some residents may be experiencing issues logging in, and residents in-world may be experiencing issues with teleporting. We are aware of this and are currently working on it. Please also hold off on making any in-world transfers as they may not be completed. This blog will be updated with new information as it becomes available.

Emerald 1585 Release

Date Posted: February 19, 2010
Author: arabellasteadham
Syndicated from: Arabella's Amblings
Filed Under: MV-SL-Technical

For those of you who haven’t heard, the latest release of the Emerald Viewer is now available for download.

you can find the change log here

You can download the viewer here

And the latest from LGG at the Emerald blog:-

I have been notified of an issue with the 1585 release where image uploads are not the highest quality.

The hotfix below will solve this issue if you need it.

Thanks Logan Skytower for finding this!

Hotfix is available to download, go here

Emerald Point

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“Escaping” our SFO Datacenter

Date Posted: February 19, 2010
Author: fj@lindenlab.com
Syndicated from: Second Life Blogs : Blog List - Technology
Filed Under: MV-SL-Technical

We’re entering the final stages of our data center migration from San Francisco (SFO), and hit a significant milestone last week when we successfully migrated mySQL.agni (Second Life central database) from SFO to our Dallas datacenter (DFW). This was a critical step for a number of reasons.

First, the SL infrastructure has always been highly sensitive to backend latency between mySQL.agni, associated slave databases and the SL simulators. So, physcially repositioning the central db over 1000 miles away from its original location had the potential to introduce many performance issues. Fortunately, over the last 18 months, we’ve enabled many internal tools and analytics that gave us the data necessary to anticipate

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[RESOLVED] Some Regions Currently Offline

Date Posted: February 18, 2010
Author: Status Desk
Syndicated from: Second Life Grid Status Reports
Filed Under: MV-SL-Technical

[12:50pm PST] [Resolved] Regions with issues being down after last rolling restart are now back up.

[11:30am PST] We are aware of a small number of regions which are still down after the last rolling restart. We are investigating the problem and hope to have them back up as soon as possible. Please check back here for updates.

[POSTED 18 Feb 2010] Update 1.36.2 Release

Date Posted: February 18, 2010
Author: Status Desk
Syndicated from: Second Life Grid Status Reports
Filed Under: MV-SL-Technical

[POSTED 18 FEB 2010 8:16 AM PST] We are rolling out the 1.36.2 server release today for some updates to the release yesterday. This will result in regions being staggered offline for no more than 30 minutes. You may also view https://blogs.secondlife.com/community/technology/release for more information. Thank you for your patience.

[Resolved] Some regions currently offline.

Date Posted: February 18, 2010
Author: Status Desk
Syndicated from: Second Life Grid Status Reports
Filed Under: MV-SL-Technical

[Resolved @ 7:29 am PST] The small number of regions that were offline have now been restored. Thank you once again for your patience.

[Posted @ 7:00 am PST] There are a small number of regions that are experiencing some technical difficulties. We are aware of this and working to quickly resolve this issue. Thank you for your understanding.

Limited Rolling Restarts tonight and tomorrow night

Date Posted: February 17, 2010
Author: Status Desk
Syndicated from: Second Life Grid Status Reports
Filed Under: MV-SL-Technical

[Feb 17 2010, 8:45pm PST] Tonight, starting at about 10pm Pacific, running for 4-5 hours, we’ll be changing out some hardware, requiring us to restart the regions that are hosted on that hardware. The regions should come right back up. If you experience a region that stays down more than 30 minutes, please let us know.

Linden Homes Launched Today!

Date Posted: February 17, 2010
Author: jack@lindenlab.com
Syndicated from: Second Life Blogs : Blog List - Land and Sea
Filed Under: MV-SL-Technical

It is our great pleasure to announce that today Linden Homes have launched for all existing and new Premium subscribers.

Linden Homes are private, individual homes that are a new feature of Premium Subscription and are provided at no additional cost. In addition to a Linden Home, Premium members also receive other benefits, including a weekly L$ stipend and additional support. You can read all about Linden Homes, including where they are and why we built them, in the original blog post.

During the Beta period we surveyed our Linden Home testers and got some great feedback, which was detailed in a previous blog post. Over the past two months we've

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Land Store will be temporarily unavailable.

Date Posted: February 17, 2010
Author: Status Desk
Syndicated from: Second Life Grid Status Reports
Filed Under: MV-SL-Technical

The Land Store will be temporarily unavailable between 8:30 am PST and 10:00 am PST in preparation for the Linden Homes launch today. Thank you for your understanding.

Network Maintenance Wednesday at 6 a.m. Pacific

Date Posted: February 16, 2010
Author: Status Desk
Syndicated from: Second Life Grid Status Reports
Filed Under: MV-SL-Technical

We’ll be performing required network maintenance tomorrow, 17 Feb, beginning at 6 a.m. Pacific and taking three hours at most.

Logins will remain open and there should be no significant disruption of inworld services. However, Residents may experience isolated instances of TP and transaction failures.

As always, we’ll post here if the scope or scheduling of the work changes.

Potential RL-identity exploit with Avatars United

Date Posted: February 16, 2010
Author: Peter Stindberg
Syndicated from: Second Stindberg
Filed Under: MV-SL-Technical

For those of you using their RL-email for their SL-avatar, using the default settings of Avatars United might pose a risk of unintentional exposing the address!

Snickers Snook posted an insightful article about "Spam via Avatars United", where she explained that since joining AU she receives significantly more spam on her supposedly undisclosed email address. She dug a bit into the settings and found that the default is that even non-installed AU-widgets can access certain data and send emails.

While Snickers primarily saw the spam problem, my friend Zonja Capalini pointed out that while being spammed is a nuisance, the bigger threat lies in the unsolicited disclosure of a potential RL email address and thus disclosure of ...

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Inworld, Log-In Issues

Date Posted: February 15, 2010
Author: Status Desk
Syndicated from: Second Life Grid Status Reports
Filed Under: MV-SL-Technical

[Posted 3:30pm] We’re currently experiencing some hardware issues that will affect some residents. Symptoms include inability to log in, and inability to access inventory or rez objects while inworld. We’re working to restore full functionality as soon as possible and will post here when we have more information.

Telephone Support Experiencing Busy Signals

Date Posted: February 15, 2010
Author: Status Desk
Syndicated from: Second Life Grid Status Reports
Filed Under: MV-SL-Technical

[Posted 9:45am PST] We are currently experiencing some issues with our telephone support system with some toll-free calls constantly getting busy signals. We are working closely with our provider to rectify the problem. You may want to try the alternate non-toll free number (+1 or 001) 703.286.6277 as an alternative. Please check back here for updates.

Temporary Display Errors with L$ Balances

Date Posted: February 14, 2010
Author: Status Desk
Syndicated from: Second Life Grid Status Reports
Filed Under: MV-SL-Technical

A number of concerned Residents have contacted us regarding unexpected drops in their inworld account balances (usually to -L$1) immediately after purchasing items.

This is a display error, not an accounting issue. Your actual L$ balance is still there.

If your account balance suddenly drops in this fashion, a quick change of group tags may correct the balance display for you. If not, a relog certainly should.

By way of assurance: When you pay an inworld vendor or avatar, the recipient does not have the ability to alter the amount of the transaction. Two healthy precautions you can take to prevent unexpected actual changes to your account balance are:

Take your time and read the amount on “Fast Pay” panels before you send payment ...

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[RESOLVED] Login and In-World Issues

Date Posted: February 14, 2010
Author: Status Desk
Syndicated from: Second Life Grid Status Reports
Filed Under: MV-SL-Technical

[Posted 1:36pm PST] [RESOLVED} All logins and inworld issues have been resolved.

[Posted 12:55pm PST] There are current issues that are preventing some logins, as well as affecting in-world transactions, teleports and related actions. Our engineers are working to resolve the issue as soon as possible. In the meantime, please refrain from any sensitive transactions or rezzing any no-copy items.

We will update this blog as soon as more information is available.

Omega Flexi System on Sale Now

Date Posted: February 14, 2010
Author: colleen Criss
Syndicated from: Colleen Criss's Weblog
Filed Under: MV-SL-Business, MV-SL-Fashion, MV-SL-General, MV-SL-Technical

No you do not need to own a photoLIFE Studio to use the Omega Flexi System, Omega works independently and stand-alone. If you you always wanted to make your models hair flow and her gowns flutter, you want this system !

Omega Flexi System! Make flexi move the way YOU want it to move!

The Omega Flexi Remote Script & HUD are COPY and TRANSFER to allow you to control the flexi objects of other people.

****Controlling Individual Objects – From the Object Control Menu ****

****1. On and Off from the Object Control Menu keep the script from responding to any settings or directional commands but will still give you the Object

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Traffic count problems

Date Posted: February 13, 2010
Author: Status Desk
Syndicated from: Second Life Grid Status Reports
Filed Under: MV-SL-Technical

We are aware that the traffic numbers gridwide for last night’s run are significantly lower than normal and are working to locate the reason and resolve the issue. Further information will be posted as it becomes available.

Upgrade Maintenance February 13th, 2010 22:00 PST – 2:00 AM PST

Date Posted: February 12, 2010
Author: Status Desk
Syndicated from: Second Life Grid Status Reports
Filed Under: MV-SL-Technical

[12:05AM PST] We will be performing some upgrade maintenance starting on Saturday February 13th at 22:00 PST and ending on Sunday, February 14th at 02:00 PST. When the maintenance begins, there may be two outages, with each outage lasting no longer than 15 minutes. Residents may experience some in-world issues during this time. Linden Lab appreciates your patience during this necessary upgrade period.

Inventory Maintenance – 11th Feb 2010

Date Posted: February 11, 2010
Author: Status Desk
Syndicated from: Second Life Grid Status Reports
Filed Under: MV-SL-Technical

[RESOLVED] 7:30AM EST - All maintenance on the inventory has now been completed and logins enabled.

[11 February 2010 - 7:06AM EST] Linden Lab will be performing required maintenance on the inventory database. The upgrade will take up to 30 minutes to complete. Residents may experience some issues with their inventory during this time. Linden Lab appreciates your patience during this necessary upgrade period.

[Resolved] Login and In-World Issues

Date Posted: February 10, 2010
Author: Status Desk
Syndicated from: Second Life Grid Status Reports
Filed Under: MV-SL-Technical

[RESOLVED Feb 10 2010 3:05 PM PST] All residents should be able to log in as normal. Residents will now also be able to make L$ transactions, rez items, and TP as normal. Thank you for your patience in this matter.

[POSTED Feb 10 2010 2:38 PM PST] Some residents may be experiencing log in issues at this time. We are aware of the issue and are working on it. Refrain from making any L$ transactions at this time. Do not rez any items. There may also be incidental TP issues. We do apologize for any inconvenience this may cause. Please check back for any new updates as they occur.

[Posted] Some regions temporarily offline

Date Posted: February 10, 2010
Author: Status Desk
Syndicated from: Second Life Grid Status Reports
Filed Under: MV-SL-Technical

[Posted 1:07 pm PST] Approximately 300 regions are temporarily offline. We are working on bringing them back on-line. We will update this post as we know more.

Server Update ~ 2/9

Date Posted: February 9, 2010
Author: Snapzilla Blog
Syndicated from: Snapzilla Blog
Filed Under: MV-SL-Technical

The site has been moved to the new server and will be back as soon as the domain transfer updates. I apologize for the delay, but moving nearly 500,000 image files is not an easy task, along with the rest of the site. Thank you for your continued patience. Images sent to slpics.com will be processed once the site is live again.

[Notice] Required Maintenance

Date Posted: February 9, 2010
Author: Status Desk
Syndicated from: Second Life Grid Status Reports
Filed Under: MV-SL-Technical

[8 February 2010 - 10pm PST] Linden Lab will be performing required maintenance on Monday night February 8, 2010 at 11pm Pacific (PST). The upgrade will take up to 3 hours to complete. Residents may experience some isolated instances of teleport and transaction failure. Linden Lab appreciates your patience during this necessary upgrade period.

Server 1.36 Deploy

Date Posted: February 8, 2010
Author: Status Desk
Syndicated from: Second Life Grid Status Reports
Filed Under: MV-SL-Technical

Hi everyone, another server deploy is upon us! The schedule for the rolling restart is thus: 2010-02-10, 7a - 12p: Pilot Regions[1] 2010-02-16, 7a - 12p: Even numbered sims 2010-02-17, 7a - 12p: Odd numbered sims

Regions should be down no more than 30 minutes. If yours is down longer than that, please leave a comment with the region name and we’ll look into it. This thread will be updated with the status of the deploy when it begins.

For more information, comments, and updates, visit the Discussion Page.

Snowglobe viewer 1.3

Date Posted: February 8, 2010
Author: Ana Lutetia
Syndicated from: Ana Lutetia inSL
Filed Under: MV-SL-Technical

I have been preaching about Snowglobe viewer qualities for the past 6 months and in my fashion posts I always include the information about the viewer used and lately it has been no other than Snowglobe. I have been using the test builds and I have been having a very good SL experience. In my vocabulary, a good SL experience means (almost) no crashing and a fast viewer. I have been using Snowglobe’s test builds and, for me, they are way better than the official viewer. Fast and stable is what I look for in a viewer. Oh – and I also need a worn tab… I am crossing my fingers that the ...

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Snapzilla Server Move 2/8

Date Posted: February 8, 2010
Author: Snapzilla Blog
Syndicated from: Snapzilla Blog
Filed Under: MV-SL-Technical

Starting at 10 PM ET/7 PM PT, Snapzilla will be unavailable while the site is being transferred to a new server. You can continue to send pictures to pics@slpics.com – they will be processed once the site is live on the new server. The site will be back up asap on Tuesday, 2/9. Some images may be unavailable temporarily while the files are being transferred.

[RESOLVED] Inworld servcies interrupted.

Date Posted: February 8, 2010
Author: Status Desk
Syndicated from: Second Life Grid Status Reports
Filed Under: MV-SL-Technical

[12:02 PM PST] This issue has been resolved and inworld activities can resume

[11:55 AM PST] We are currently experiencing problems with possible tp failures and general inworld services. Please refrain from rezzing no copy items and and making purchases. We are investigating the problem and will post updates here.

Support Portal Maintenance

Date Posted: February 8, 2010
Author: Status Desk
Syndicated from: Second Life Grid Status Reports
Filed Under: MV-SL-Technical

The Support Portal will be undergoing maintenance on Tuesday 9th February from 8.00am PST until 11.00am PST.

During this time residents will be unable to create tickets or use Live Chat. For abuse issues, please continue to use our abuse report system.

Public JIRA Down for One Hour at 1 a.m. Pacific Monday

Date Posted: February 7, 2010
Author: Status Desk
Syndicated from: Second Life Grid Status Reports
Filed Under: MV-SL-Technical

We’re installing a few upgrades and restarting PJIRA beginning at 1:00 a.m. Pacific tomorrow morning.

Even if PJIRA seems accessible during this time, you may lose edits. Please refrain from updating any PJIRA pages during the maintenance window.

If the scope or scheduling of this work changes, we’ll update you here.

The 2500 prim skeleton

Date Posted: February 7, 2010
Author: Peter Stindberg
Syndicated from: Second Stindberg
Filed Under: MV-SL-Technical

Approximately 2500 prims were used for the huge Leviathan skeleton on the new Ahab's Haunt sim. Of those 2500 prims, quite literally only a handful are sculpts. All the other prims are regular prims. Not a single prim I found is larger than 10x10x10 meters or - in other words - this humongous build was constructed without a single megaprim.

The skeleton was built by "moles" - content creators contracted by Linden Lab. It is a safe assumption that the moles know what megaprims are, and how to use them. At the ...

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[RESOLVED] Forums.secondlife.com Intermittent Issues

Date Posted: February 6, 2010
Author: Status Desk
Syndicated from: Second Life Grid Status Reports
Filed Under: MV-SL-Technical

[6 February 2010 - 12:05am PST] The issues have been resolved and are working. Thank you for your patience.

[5 February 2010 - 11:25pm PST] Forums.secondlife.com is having intermittent issues. We are working to resolve the problem. Please watch this blog for further updates.

Album of the Week ~ Cuba

Date Posted: February 6, 2010
Author: Snapzilla Blog
Syndicated from: Snapzilla Blog
Filed Under: MV-SL-Technical

Carthalis Rossini has created a small but incredible album of images with a Cuban theme. The images are lush, romantic and passionate, like so much of Carthalis' work. I hope there will be more images added, but if not, it is still a fantastic album.

Island Monthly Fee Pricing for 2010

Date Posted: February 5, 2010
Author: jack@lindenlab.com
Syndicated from: Second Life Blogs : Blog List - Land and Sea
Filed Under: MV-SL-Technical

Last year we had a lot of feedback from Residents that they need us to be more open and predictable around pricing and product changes. We're committed to doing exactly that and I hope in recent times you have seen us talking earlier and giving more notice of upcoming changes. Now that we're into February I would like to provide all of our residents with some pricing assurance around the monthly island fees for the coming year. This post does not refer to Mainland pricing.

As most of you will know, last summer we allowed Grandfathering of all existing Homesteads bought before July 1st 2009, with a commitment that this Grandfathered monthly pricing would run until July 1st

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